MAINTENANCE & SUPPORT
Maximize your availability rate. We watch over your equipment so the show never stops.
SERENITY
&
CONTINUITY
Cinema technology is robust but demanding. Dust, heat and electrical fluctuations are the enemies of your projectors. CINETAKA offers maintenance contracts adapted to African realities.
NOC Monitoring
24/7 remote monitoring of the health of your projectors and servers (temperature, logs).
Support Hotline
Priority access to our engineers for immediate diagnosis and remote resolution.
Preventive Visits
Optical cleaning, firmware updates, calibration to maintain quality.
Spare Parts
Local storage of critical parts and consumables to reduce intervention times.
A proactive maintenance
The NOC (Network Operations Center)
Thanks to the connectivity of your equipment, our control center can check the health data of your machines in real time. We can intervene remotely to adjust parameters or schedule a targeted intervention before the session is impacted.
Preventive Maintenance
Our certified technicians perform regular visits (semi-annual or annual) to carry out a complete check-up: dusting optical paths and filters, checking connectors, updating server software and colorimetric calibration. These operations significantly extend the lifespan of your investment and guarantee consistent projection quality.
Logistics and Spare Parts
A stockout on a critical part can lead to weeks of closure. CINETAKA maintains a buffer stock of spare parts (ICP cards, power supplies, fans) directly on the continent. In case of a major breakdown, we are able to ship the replacement part in record time to minimize your "Black Screen Time".
READY TO JOIN US?
Whether you are an investor, partner or project leader, contact us to find out how CINETAKA can support you in creating or managing your cinema.
Contact us